General Content

Last Updated: October 2025

Customer Support

We’re here to help 24/7.

At EliteBet Ghana, our top priority is ensuring a smooth, safe, and enjoyable gaming experience for all players. Whether you have a question, need assistance, or want to provide feedback, our dedicated customer support team is available around the clock.

Contact Options

• Email: For non-urgent inquiries, reach us at [email protected]. We aim to respond within 24 hours.
• Formal complaints: See the Complaints Policy below for escalation steps.

Betting Rules

Your guide to playing fair and safe.

EliteBet provides clear and transparent rules for all our games to ensure fair play and responsible betting. By placing any bet, you acknowledge that you have read and accepted these rules and all related policies.

Casino General Rules

Eligibility to Play

• Players must be at least 18 years old or meet the legal age requirement in their jurisdiction.
• Players are responsible for ensuring online betting is legal in their region before placing bets.
• Only registered and verified accounts may participate in betting or casino games.

Fair Play Policy

• Each player may hold only one account, used exclusively for personal play.
• Multiple accounts or account sharing is strictly prohibited.
• Any attempt to exploit the system, cheat, or use automated software (bots, scripts) to influence game outcomes is forbidden.

Currency and Payment Methods

• Bets can only be placed using approved currencies and authorized payment methods available on the Platform.
• Deposits and withdrawals must comply with our Financial Policy and AML/KYC verification procedures.

Bet Placement

Minimum and Maximum Bets

• Each game displays clear minimum and maximum bet limits.
• Bets outside these limits are not accepted or may be voided.

Bet Confirmation

• A bet becomes valid only once confirmed by the system.
• Once confirmed, a bet cannot be canceled or altered by the player.
• If a system error occurs during bet placement, EliteBet may void the bet and refund the stake.

Bet Acceptance

• The casino may refuse or cancel any bet at its discretion, without prior notice.
• Where a malfunction or error affects the outcome, the casino will void the bet and return the stake.

Game-Specific Rules

Slot Machines

• Bets are deducted from the player’s balance before each spin.
• All results are determined by a certified Random Number Generator (RNG).
• Bonus/free spins may carry specific wagering conditions before winnings can be withdrawn.

Scratchcards

• Outcomes are determined by RNG to ensure fairness and randomness.
• Scratchcards may be purchased only using funds from the player’s account balance.
• Scratchcards are non-refundable once purchased.
• Winnings are credited automatically after revealing a winning card.

Crash Games

• The crash multiplier is generated randomly (RNG) and cannot be influenced.
• Bets are locked once a round begins and cannot be modified.
• If the crash occurs before cash-out, the stake is forfeited.

Winnings & Payouts

Claiming Winnings

Winnings are automatically credited to the player’s account once the bet is settled. Players can review all transactions in their account history.

Payout Limits

The casino may apply daily, weekly, or monthly payout limits. Any such limits are shown in the Terms of Use or Financial Policy.

Errors & Disputes

System Errors

In the event of a technical malfunction or system failure, EliteBet may void affected bets and refund the stakes to maintain fairness.

Betting Disputes

• Report any betting dispute within 7 days of the incident.
• Contact the support team at [email protected] for resolution.
• If unresolved, you may escalate to the Gaming Commission of Ghana or another relevant regulatory authority.

Fraudulent Activity & Syndicates

• Collusion, money laundering, or manipulation of outcomes is strictly prohibited.
• Participation in betting syndicates or coordinated group wagering is not allowed and may result in permanent account closure.

Changes to Rules

EliteBet may amend these rules at any time. Updates will be announced on the Platform or by email notification to registered players.

Responsible Gaming Reminder

Please play responsibly. For tools and support to manage your play, visit our Responsible Gambling Policy.

Complaints Policy

Resolving issues fairly.

We value our players and aim to resolve all issues transparently and efficiently. If you experience a problem, follow the steps below.

How to File a Complaint

1. Step 1 – Contact Support: Email [email protected] with your concern and relevant details.
2. Step 2 – Formal Submission: If unresolved, submit a formal complaint through your account dashboard.
3. Step 3 – Resolution Timeline: We aim to investigate and resolve all formal complaints within 14 business days.

Final Notes

By continuing to use EliteBet Ghana’s Platform, you acknowledge and accept these rules and policies. EliteBet reserves the right to close or suspend accounts in cases of policy violations or regulatory requirements.