Privacy Policy

1. Introduction

Elitebet Ghana is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data in accordance with the Data Protection Act, 2012 (Act 843) of Ghana and relevant international standards. By using the Platform, you consent to the processing of your personal information as described herein.

2. Data We Collect

• Identity and Contact Data: Name, date of birth, address, email, phone number.
• Verification Data: KYC documents, proof of address, source-of-funds information.
• Transaction and Usage Data: Deposits, withdrawals, bets, game interactions, session logs.
• Technical Data: Device identifiers, IP address, browser type, cookies and similar technologies.
• Marketing Preferences: Opt-ins/opt-outs, communication choices.

3. Lawful Bases and Purposes

We process personal data for legitimate purposes, including:

• Account creation, identity/age verification, and fraud prevention (legal obligation/legitimate interest).
• Processing transactions and providing the services you request (contractual necessity).
• Compliance with AML/KYC and regulatory reporting (legal obligation).
• Customer support and service improvements (legitimate interest).
• Marketing communications where consent has been provided (consent/legitimate interest).

4. Data Sharing and Disclosure

We may share personal data with trusted service providers (e.g., payment processors, identity verification partners, analytics providers) and competent authorities (e.g., the Gaming Commission of Ghana, law enforcement) where necessary and lawful. All third parties are subject to contractual confidentiality and data protection obligations.

5. Security Measures

We implement appropriate technical and organizational measures, including encryption (SSL/TLS), access controls, and secure storage, to protect personal data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain personal data only for as long as needed to fulfill the purposes outlined in this policy, satisfy legal and regulatory requirements, or resolve disputes. When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

• Access, rectification, and erasure of personal data.
• Restriction or objection to processing, where applicable.
• Withdrawal of consent for marketing at any time.

To exercise your rights or raise concerns, contact our Data Protection Officer (DPO) at [email protected].

8. International Transfers

Where data is transferred outside Ghana, we ensure appropriate safeguards (e.g., contractual clauses) to maintain an equivalent level of protection.

9. Updates to this Policy

We may update this Privacy Policy to reflect regulatory, technological, or operational changes. The latest version will always be available on the Platform. Continued use constitutes acceptance of updates.